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Stanbic Bank’s journey towards digital transformation has been impactful, with 48% of its clients now fully digitized, up to 94% of the 14.1 million transactions undertaken this year were conducted on digital channels and it was noted that Stanbic Bank’s clients’ trust in its digital platforms and that the institution had an unwavering commitment to enhancing accessibility, convenience, and efficiency in every interaction.
Stanbic Bank Zimbabwe has been crowned the overall best-performing bank at the Banks and Banking Survey Awards 2024 sponsored by First Capital Bank, solidifying its position as the leading financial services institution in Zimbabwe. This marks the bank’s second consecutive year winning the top award.
The adjudicators praised Stanbic Bank’s strong digital footprint, cost discipline, efficient lending, and brand positioning, which enabled it to surpass other financial institutions in key areas such as profitability, efficiency, cash flows, and shareholder value creation.
Last week Stanbic Bank Zimbabwe Chief Executive (CE), Solomon Nyanhongo landed the overall Chief Executive Officer (CEO) of the year as well as the Banking sector CEO of the year awards at the prestigious annual CEO Round Table Awards.
Nyanhongo scooped the two awards as his leadership as well as the bank’s performance was rewarded for excelling in eight (8) categories namely: Business performance; Corporate & Strategy; Digital Journey; Customer Experience; Risk Management; Product Mix; Product Innovation; and Ethical Leadership & Management.
He was also was rewarded for guiding Stanbic Bank to greater heights in its business performance as measured by revenue growth as well as Leadership and Corporate Strategy whose indicator was strategic foresight and honoured for championing the implementation of the institution’s three strategic priorities, that is, transform client experience, execute with excellence, drive sustainable growth and value.
Nyanhongo was recognized for steering the Standard Bank Group subsidiary through a highly innovative digital journey with the institution registering the highest percentage of digitised customers and for creating top-notch customer experience through which the institution had highest levels of customer satisfaction and customer retention.
Stanbic Bank Zimbabwe won the Best Customer Experience Award in the Banking Category from the Customer Experience Association of Zimbabwe. The institution has won the award for the past two years. Customer satisfaction across Stanbic Bank’s segments averaged 8.5 out of 10 suggesting that the institution’s clients are highly satisfied with the services they provide them.
Over the years Stanbic Bank has been recognised for its sterling performances scooping awards such as the EMEA Finance African Banking Awards; Best Bank in Zimbabwe2021, 2020, 2018, 2017, 2015); Best Investment Bank in Zimbabwe 2015 and Global Investor Group Subsidiary-Custody Survey 2018 – Winner in Zimbabwe.
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