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The City of Harare (COH) in partnership with Combined Harare Residents Association (CHRA) has launched a mobile app to assist residents to report and track service requests.
Dubbed TauraHarare, the application will allow residents to check their bills, report problems pertaining to service delivery such as refuse collection, potholes, faulty traffic signals, storm water drains and other infrastructure issues related to the City.
The app will feature an accurate location with GPS coordinates and make it easy to provide photo evidence, which improves the City’s assessment of what is required to fix the fault, thereby enhancing efficiency and increasing productivity.
The application is also part and parcel of a smart automated platform which was simultaneously launched by the City of Harare today.
The platform, is an all inclusive with mobile app, WhatsApp chatbox called Tau as well as a web-based system.
The chatbox can be accessed on the number 0717 527 067.
Meanwhile, the mobile application will be available for download on PlayStore tomorrow, however Apple users will not be able to access it via App store as it is still under development.
In a speech read by Information & Publicity Committee Chairperson Cllr Happymore Gotora on behalf of the Mayor of Harare Cllr Jacob Mafume said the mobile application will bring convince to residents as well as ease in how the City conducts business.
“With the mobile application residents and stakeholders will be able to report and track service requests or incidents including the sending of snapshots with geo-location tags,” he said.
“It will make it easier for residents as they would be able to inquire or pay bills using the mobile application wherever they are, around the globe,” the Mayor added.
The application will also be an informative platform as it will provide the City’s news updates and also council minutes.
“As that is not enough the mobile application will keep our clients and stakeholders abreast with activities, events and latest news happening in the city. The coming in of this application will see the reduction of long queues in the City’s service offices as well as the increase in revenue collection as residents would be able to do all their transactions wherever they are.”
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